Comprehensive IT Support on Subscription
Comprehensive IT services for your business in an "all-inclusive" model
All-inclusive
Price is determined by number of computers and does not increase depending on scope of work and number of calls
55 minutes to arrival
Arrival time from receiving the phone call
Guarantee
No additional fees regardless of work complexity
Support
Unlimited phone consultations
IT support includes:
- configuration and maintenance of electronic reporting systems (KSeF – National e-Invoice System, JPK_V7, e-Declarations, ePUAP, PUE ZUS/Płatnik);
- maintenance and installation of accounting system updates (Comarch ERP Optima, enova365, Symfonia, InsERT, wFirma and others);
- configuration of security systems for internet work and local network protection;
- antivirus maintenance and updates;
- maintenance, configuration and reinstallation of operating systems and software;
- computer hardware maintenance;
- network configuration and maintenance;
- installation, configuration and audit of servers;
- configuration and maintenance of backup systems for accounting programs and documents and recovery tests;
- free information recovery in case of failure;
Work format:
- unlimited number of urgent service calls (arrival time - 55 minutes from receiving the call);
- regular computer status monitoring;
- phone consultations;
We guarantee no additional fees regardless of complexity and scope of work.
Comprehensive IT Support
Your IT in the best hands
Benefits of Subscription IT Support
Why you should entrust us with your company's IT support
Business Continuity
We ensure uninterrupted operation of IT systems in your company through proactive support and monitoring.
Team of Specialists
Access to expert knowledge from various IT fields without the need to hire your own department.
Cost Flexibility
Predictable monthly costs without unexpected expenses for repairs and upgrades.
Security
Comprehensive protection against cyber threats and GDPR compliance.
Performance
System and process optimization for maximum productivity of your team.
Time Savings
Focus on business development while we take care of your IT infrastructure.
Computer Support
Comprehensive technical support for the entire computer fleet
Included:
- Diagnostics and fault repair
- Software installation and configuration
- Dust cleaning and component replacement
- System performance optimization
- Data recovery after failures
Servers and Networks
Installation, configuration and audit of server infrastructure
Included:
- Server configuration and administration
- Local network design and construction
- Network device configuration
- Network operation monitoring 9/5
- Backup creation
Security Systems
Configuration of local network security and internet security
Included:
- Antivirus installation and management (ESET, Bitdefender, Microsoft Defender)
- Firewall configuration
- Resource access control
- Security monitoring
- Team cybersecurity training
Polish Accounting Systems
Support for financial-accounting systems and electronic reporting
Included:
- Installation and configuration of accounting servers
- System updates and configuration
- JPK_V7 and KSeF (National e-Invoice System) configuration
- Integration with ePUAP, e-Declarations and PUE ZUS/Płatnik
- Support for: Comarch ERP Optima, enova365, Symfonia, InsERT (Subiekt/REWIZOR), wFirma, Fakturownia, ifirma
- Database backups and recovery tests
Cost calculator
Calculate the cost of supporting your office
IT support subscription
One service in the "all-inclusive" formula - a professional alternative to a full-time IT administrator.
Frequently Asked Questions
Answers to questions about subscription IT support
What does subscription IT support include?
Our subscription IT support includes comprehensive care for the entire IT infrastructure - from desktop computers and laptops, through servers and network systems, to security and accounting software. We provide 24/7 monitoring, rapid response to failures, and proactive preventive measures.
How quickly do you respond to failures?
We guarantee a response to reports within 5 minutes and starting work on the problem within 15 minutes. For critical failures, we offer 24/7 support. Our rapid responses minimize downtime and its impact on your company's operations.
Do you offer remote support?
Yes, we solve most problems remotely, which allows for faster response and lower costs. We use secure remote access tools. In cases requiring physical presence, we send our specialists on-site.
What are the subscription costs and what is included?
The subscription cost is 30 USD monthly for each computer and 60 USD for a server. The price includes all service activities, updates, monitoring, security, and unlimited technical support. No additional fees for visits or consultations.
Can the contract be terminated at any time?
Yes, our contract does not contain clauses binding for a long period. You can terminate the subscription with one month's notice. We believe in the quality of our services and want clients to stay with us by choice, not by force.
What does the implementation process look like?
We start with an audit of your IT infrastructure, then prepare an implementation plan. We configure monitoring systems, security, and support procedures. The entire process usually takes 1-2 weeks and is carried out with minimal impact on daily work.
Our Clients' Reviews
See what entrepreneurs who have entrusted us with their IT support say about us
Michael Woźniak
IT Director, TechCorp Ltd.
Company: 45 computers, 3 servers
Thanks to subscription IT support from Doctor Server, we could focus on developing our business without worrying about technical problems. The team responds instantly to every report, and predictable costs allow us to better plan our IT budget.
Anna Kowalczyk
CEO, MedPoint Clinic
Company: 25 computers, 2 servers
Before Doctor Server, we had problems with constant computer failures and long downtimes. Now everything works like clockwork. I especially appreciate the proactive support and regular security updates.
Jan Nowak
Owner, LogisTrans Ltd.
Company: 80 computers, 5 servers, 3 branches
Cooperation with Doctor Server was the best IT decision in our company's history. We saved over 40% of costs compared to our own IT department, while receiving much better service. I'm particularly impressed with their knowledge of accounting systems - they helped us migrate to Comarch ERP Optima without any problems.
Start cooperation today
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