Multilingual
IT helpdesk
in 5 languages
Remote technical support throughout Poland and abroad. Server, VPS, telephony and user support.
Our Service Scope
Three areas: users, infrastructure, communication
User Support
- Real-time remote technical support
- Office 365/Outlook, VPN, printers
- Access, passwords, permissions
- Employee onboarding and offboarding
Infrastructure and Servers
- Physical servers and VPS, updates
- Monitoring, backup, recovery
- Service windows
- Change management
Communication and Telephony
- VoIP, PBX, IVR
- Call quality, QoS
- CRM and Teams/Zoom integrations
ITSM and Self-Service Portal
- Tickets and SLA, escalation paths
- Knowledge base and self-service
- Service catalog and templates
Devices and Security
- Patching and updates, AV/EDR policies
- MDM and SSO/MFA
- Inventory and hardware lifecycle
Reports and Compliance
- Monthly KPI reports and recommendations
- Licenses and compliance (M365/GSuite etc.)
- Backup/retention policies and audits
Helpdesk IT
Technical support in 5 languages
SLA and Response Times
Predictable response and escalation times adapted to criticality
Pricing Plans
Choose the right plan for your company
Basic
Professional
Enterprise
Contact Methods
Choose the most convenient contact method for your team
Coverage and Languages
We support companies remotely throughout Poland and abroad. We work in EU/UK/US time zones.
Global Coverage
Remote support for teams in Poland and abroad - without geographical limitations
EU/UK/US Time Zones
We adapt working hours and service windows to your organization's needs
Multilingual Support
Comfortable communication for users and managers - without language barriers
Quick Start in 72 Hours
We take over your IT without stress, downtime, or chaos
👋 Getting to Know Each Other
We gently familiarize ourselves with your environment, systems and needs. No sudden changes - just a calm review and action plan.
🔧 Preparing Tools
We gently configure access and remote support tools. Everything so you can count on us from day one.
🎯 Starting Together
We launch support and start taking care of your IT. From now on you can focus on business development - we'll take care of the rest!
Typical Tickets - Quick Solutions
We solve everyday IT problems with full service range
User Support
- Computer, printer, VPN failure
- Office 365/Outlook not working
- Access, passwords, permissions
- Problems with new employee
Infrastructure and Servers
- Server not responding
- Backups not working
- Updates and patches
- Planned service windows
Communication and Telephony
- Phone not ringing
- Poor call quality
- IVR/PBX problems
- Teams/CRM integration
ITSM and Self-Service Portal
- How to submit a ticket?
- Where to check status?
- Looking for instructions/FAQ
- Ticket escalation
Devices and Security
- Suspicious activity/virus
- MFA/SSO problems
- New laptop/equipment
- Security updates
Reports and Compliance
- I need KPI report
- M365/GSuite license audit
- Backup/retention check
- Documentation for audit
Frequently Asked Questions
Answers to IT helpdesk questions
In what languages do you provide support?
We offer support in 5 languages: Polish, English, German, French, and Russian. Our team consists of native speakers and certified technical translators.
What are the helpdesk operating hours?
Standard 8:00-17:00 on business days. We also offer extended options: 8:00-20:00, weekend support, and 24/7 for business clients. Response time is maximum 15 minutes.
What problems does helpdesk solve remotely?
95% of IT problems: software configuration, system issues, program installation, backup and data recovery, user support, network diagnostics, and server troubleshooting.
Does helpdesk support accounting systems?
Yes, our specialists support popular accounting systems in Poland, Germany, and other EU countries. We provide support for Comarch, INSERT, SAP, DATEV, and local accounting solutions.
How secure is remote support?
We use encrypted VPN connections, two-factor authentication, sessions are logged and monitored. The client has full access control and can terminate the session at any time. GDPR compliance.
What are the helpdesk support costs?
We offer subscription packages from 300 USD/month (3h support) to unlimited plans. Billing is also possible for actual support time. First test month for 50% price.
Need IT support in your language?
Contact us to discuss cooperation details and choose the right plan for your company