Completed • 2024

AI Call Analysis System without Cloud Usage

Comprehensive platform for analyzing telephone conversations without using external services.

From dialogue to ready CRM report in 3 minutes

AI call analysis system architecture

Problem: Call opacity and manual work in the sales department

Every manager struggles with questions whose answers are hidden in hours of phone conversations

Time waste

Managers spend hours listening to calls for quality control instead of focusing on strategy.

Subjective evaluation

Employee performance evaluation is based on random checks and personal impressions, not objective data.

Lost information

Customer objections, requests for new features, mentions of competitors - all lost right after the call ends.

Routine work kills sales

Managers spend up to 20% of their time not on sales, but on manually entering call data into CRM. This demotivates the best and reduces overall productivity.

Audio conversation archive is an excellent way to improve sales department work quality, but without proper tools - it's just a collection of files.

Our solution: AI platform that listens, understands, evaluates and creates reports automatically

The system serves as an analyst-assistant for every manager and supervisor. Key principle - security and autonomy.

Automatic transcription and speaker separation

30 seconds of audio recording processed in 3 seconds. Instead of 30 minutes of listening - 3 minutes for reading and analyzing key moments.

Objective manager performance evaluation

AI analyzes dialogue according to dozens of parameters: script adherence, speech dynamics, communication ethics. Unbiased quality control based on real data.

Automatic conversation essence and outcome determination

Neural network generates conversation essence, determines goal achievement and client benefit.

Full CRM integration: Automatic reports

After call completion, the system automatically creates a report and saves entry in CRM. Elimination of manual data entry - freeing up to 20% of managers' time.

Complete turnkey process automation

System independently downloads recordings from telephone exchange, processes them and converts formats. Works 24/7 without employee involvement.

Data security and work on available hardware

100% confidentiality - all processing on your servers. Optimization for standard servers without expensive hardware.

Technology Stack

Python 3.11
FastAPI
Vue.js 3
PostgreSQL
Redis
Whisper AI
OpenAI GPT
Docker
WebSocket
REST API

Results

We transformed passive audio archive into an active tool for increasing sales and quality control. Routine CRM filling task completely disappeared, manager performance evaluation became objective, and supervisor gained full control over client communication, dedicating minimum time to it.

Want your CRM to fill itself automatically and every conversation to work for your business development?

We can adapt this system to your business specifics or create a custom communication analysis solution

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